Privacy Policy

Introduction

Welcome to Protecting The Nest. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

By using Protecting The Nest, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

Personal Information

We collect the following types of personal information:

• Account Information: Name, email address, phone number (optional), and password
• Home Profile Data: Home address, ZIP code, home age, square footage, maintenance preferences, and home features (heating/cooling systems, appliances, etc.)
• Vehicle Information: Vehicle Identification Numbers (VIN), make, model, year, and vehicle type for recall monitoring
• Location Data: ZIP code and approximate location for weather alert matching
• Payment Information: Credit card details and billing address (processed securely through Stripe)
• Communication Preferences: Email subscription status and communication preferences

Automatically Collected Information

• Usage Data: Pages visited, features used, time spent on pages, and navigation patterns
• Device Information: Browser type, device type, IP address, and operating system
• Cookies and Tracking: We use essential cookies for authentication and session management

How We Use Your Information

We use your information for the following purposes:

• Service Delivery: Provide personalized home maintenance schedules and task recommendations based on your home profile
• Vehicle Recall Monitoring: Monitor safety recalls from multiple agencies (NHTSA, CPSC, FDA, USDA) and send alerts when recalls affect your registered vehicles or products
• Weather Alerts: Monitor severe weather alerts from the National Weather Service (NWS) for your location and send timely notifications about hazardous conditions
• Account Management: Create and manage your account, process payments, and handle subscription changes
• Communication: Send service-related emails, maintenance reminders, safety recalls, weather alerts, and important product updates
• Marketing: With your consent, send promotional emails about new features, offers, and home maintenance tips (you can unsubscribe at any time)
• Improvement: Analyze usage patterns to improve our services, develop new features, and enhance user experience
• Legal Compliance: Comply with legal obligations, resolve disputes, and enforce our agreements

AI-Assisted Content Curation

We use artificial intelligence (AI) and automated systems to curate instructional videos, analyze content quality, and generate maintenance recommendations. This helps us provide personalized and relevant content at scale.

How We Use AI:

• Analyzing and selecting instructional videos from YouTube based on quality, relevance, and safety
• Generating task-specific maintenance guidance and recommendations
• Identifying appropriate tools and supplies for each maintenance task
• Personalizing maintenance schedules based on your home profile

Important Limitations: AI systems can make errors in judgment or miss critical information. The content and recommendations provided through our platform should be independently verified before acting on them. See our Disclaimer for more information about the limitations of our AI-assisted content.

Improving Our AI: Your interactions with the platform (such as which videos you watch and which tasks you complete) may be used to improve our AI models and content recommendations. This data is aggregated and anonymized and does not identify you personally.

Safety Alert Services

Vehicle Recall Monitoring

We monitor safety recalls from multiple government agencies and consumer protection organizations to alert you about recalls affecting your registered vehicles and home products:

• National Highway Traffic Safety Administration (NHTSA): Vehicle safety recalls
• Consumer Product Safety Commission (CPSC): Home product and appliance recalls
• Food and Drug Administration (FDA): Food and drug safety alerts
• U.S. Department of Agriculture (USDA): Food safety recalls

We collect and store your vehicle information (VIN, make, model, year) to match against publicly available recall databases. Recall data is sourced from official government APIs and public databases. We do not share your vehicle information with these agencies—we only query their public databases to identify relevant recalls.

Weather Alert System

We provide severe weather alerts using data from the National Weather Service (NWS):

• Location Matching: We use your home ZIP code to match your location with NWS weather alerts. Alerts are triggered when hazardous weather conditions are detected within approximately 50 miles of your location.
• Alert Types: We monitor severe weather events including tornadoes, severe thunderstorms, flash floods, winter storms, hurricanes, extreme heat, and other hazardous conditions.
• Data Source: All weather data comes from official NWS alerts and APIs. We do not share your location data with NWS—we only query their public alert feeds.
• Alert Preferences: You can customize your alert sensitivity and types of weather events you want to be notified about through your account settings.

Third-Party Services

We use the following third-party services to operate our platform:

Payment Processing

Stripe: All payment processing is handled by Stripe, Inc. We do not store your full credit card information on our servers. Stripe's privacy policy can be found at stripe.com/privacy.

Database and Hosting

Supabase: We use Supabase for database storage, hosting, and user authentication. Your account data, home profile information, and service preferences are stored in our Supabase database. Data is encrypted in transit using SSL/TLS. Supabase's privacy policy can be found at supabase.com/privacy.

Video Content

YouTube: We embed YouTube videos for instructional content. When you view these videos, YouTube may collect information about your viewing activity. YouTube's privacy policy can be found at policies.google.com/privacy.

Email Delivery

Resend: We use Resend for email delivery and communication services. This includes transactional emails (account notifications, password resets), service emails (maintenance reminders, safety alerts, weather alerts), and marketing communications (with your consent). Resend's privacy policy can be found at resend.com/legal/privacy-policy.

Marketing emails are separate from essential service communications (account notifications, maintenance reminders, safety alerts, weather alerts). You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email without affecting essential service communications.

Data Security

We implement reasonable technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using SSL/TLS
• Access controls and authentication requirements
• Secure password hashing using industry-standard algorithms
• Reliance on reputable third-party service providers (Stripe, Supabase) for infrastructure security

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information using industry-standard practices, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of your account password.

Your Privacy Rights

Access and Correction

You have the right to access, update, or correct your personal information at any time through your account settings or by contacting us.

Data Portability

You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format.

Deletion

You have the right to request deletion of your personal information. To delete your account and associated data, please contact us at team@protectingthenest.com. We will process your deletion request within 30 days. Note that we may retain certain information as required by law or for legitimate business purposes (such as transaction records for tax compliance).

Marketing Opt-Out

You can opt out of marketing communications at any time by clicking the "unsubscribe" link in any marketing email or updating your preferences in your account settings.

California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect, use, disclose, and sell
• The right to request deletion of your personal information
• The right to opt-out of the sale of your personal information (we do not sell personal information)
• The right to non-discrimination for exercising your privacy rights

European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including:

• The right to access your personal data
• The right to rectification of inaccurate data
• The right to erasure ("right to be forgotten")
• The right to restrict processing
• The right to data portability
• The right to object to processing
• The right to withdraw consent at any time

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider:

• The nature and sensitivity of the information
• The purposes for which we process the information
• Legal, regulatory, tax, accounting, or reporting requirements
• Our legitimate business interests

After you terminate your account, we will delete or anonymize your personal information within 90 days, except where we must retain it for legal compliance or legitimate business purposes (such as fraud prevention or dispute resolution).

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child under 18, please contact us immediately, and we will take steps to delete such information.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We ensure that appropriate safeguards are in place to protect your personal information in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at: